1. Overview of Digital Goods Service
At Kebit8KTV, we strive to provide complete transparency regarding our service. Because digital streaming subscriptions involve immediate cryptographic credential generation, bandwidth allocation, and digital server access upon purchase, we enforce structured criteria for refund requests.
2. Free Trial Encouragement
To ensure complete customer satisfaction prior to any financial transaction, we encourage prospective subscribers to request a Free Trial via WhatsApp. This allows you to test stream stability, channel lineups, and application responsiveness on your specific home internet connection before committing to a paid plan.
3. Technical Diagnostic Review Window (7 Days)
If you encounter persistent technical streaming disruptions within seven (7) calendar days of your initial subscription purchase, our support team will perform a structured technical diagnostic:
- Verification of server-side uptime and streaming route integrity.
- Review of player configuration (hardware acceleration toggles, stream format HLS vs MPEG-TS).
- DNS resolution check (verifying whether local ISP packet filtering is causing connection dropouts).
If our engineering desk determines that the disruption is caused by verified server failure on our infrastructure that cannot be remedied within 48 hours, a full or prorated refund will be issued to your original payment method.
4. Ineligible Circumstances
Refunds will not be issued under the following conditions:
- Insufficient local internet bandwidth (e.g., attempting 8K/4K streaming on connections under 25 Mbps).
- Multi-screen concurrency violations (attempting multiple simultaneous streams on a Single Device subscription).
- Refusal to perform basic troubleshooting steps (such as testing an alternate player app or setting DNS to 1.1.1.1).
- Requests made after the expiration of the initial 7-day review window.
5. How to Submit a Review Request
To initiate a diagnostic review or discuss refund eligibility, contact our WhatsApp desk or email [email protected] with your account username, purchase date, and device model.